Stakeholders
Issue Materiality Management
The compilation of the 2023 ESG Sustainability Report, based on stakeholder inclusiveness, responsiveness, impact, and sustainability perspectives, identified seven major stakeholders, same as the previous ESG Sustainability Report. Additionally, 25 issues were identified based on food industry-related regulations. After interacting with stakeholders and discussions with the ESG Sustainability Development Committee and experts about positive, negative, and actual potential impacts (recorded in meeting minutes), 11 material issues were analyzed for this year’s report. These serve as the focus of the 2023 report, with other issues voluntarily disclosed based on key food industry situations. The report will explain the management approach and related disclosure items for each material topic.
A. Investment and Loans：Shareholders & Banking Groups
B. Sales and Purchases：Distributors, Customers, Consumers
C. Operation Management：Governance Group, Employees
D. Process Supply：Suppliers, OEM Factories
E. Community Interaction：Factory Neighbors, Charity or Environmental Groups
F. Legal Compliance：Government Units, Evaluation Units, Experts and Scholars
G. Public Opinion Impact：Media Reporters, Advertisers, PR Firms, Internet Users
Annual Changes in Major Focus Issues
Major Issue Priority
| Priority | Issue |
| 1 | Financial Performance |
| 2 | Customer Privacy |
| 3 | Ethical Management |
| 4 | Regulatory Compliance |
| 5 | Track and Trace |
| 6 | Corporate Governance |
| 7 | Labor-Employer Harmony |
| 8 | Employee Diversity and Equality |
| 9 | Customer Safety and Health |
| 10 | Supplier Management |
| 11 | Waste Management |
Key Major Events And Communication Channels
The stakeholder communication results of the company’s annual ESG Sustainability Report are regularly reported to the ESG Committee and the Board of Directors every year.
In 2023, ESG Responsibility Office reports 5 cases of key major events to the Board of Directors, including 1 case of Integrity Governance, 1 case of Information Security, and 3 cases of ESG Disclosure Progress. On July 18, 2023, the Board of Directors reported the 2022 ESG implementation plan and carbon inventory report, which included ESG organization, ESG report compilation and disclosure process, identification and results of major issues of concern to stakeholders.
| Stakeholder Group | Focus Issues | Communication and Engagement | 2023 Key Response Activities |
|---|---|---|---|
| A. Investment and Loans Shareholders Banking Groups | • Financial Performance • Customer Privacy • Ethical Management • Corporate Governance • Human Rights Protection • Indirect Economics | • Annual shareholders’ meeting • Immediate announcements for major events • Daily shareholder communication • VP of Finance Dept. 02-25064152 ext. 9307 | 1. June 30 annual shareholders’ meeting, approved 0.56 TWD cash dividend per share 2. Responded to financial institutions and investors’ inquiries 3. Nov. 23 online investor conference with Yuanta Securities |
| B. Sales and Purchases Distributors Customer Consumers | • Financial Performance • Ethical Management • Regulatory Compliance • Track and Trace • Marketing and Labeling • Customer Safety and Health • Laboratory | • Regular visits to channel partners • Consumer market surveys • Daily customer service hotline • Online product and company information • Product labeling disclosure • Marketing Dept. 02-25064152 ext. 9239 • Customer Service 0800-079-080 | • Regular channel partner communications • 2,437 market survey participants • 276 consumer feedback cases handled and addressed |
| C. Operations management Governance group Employees | • Financial Performance • Regulatory Compliance • Labor-Employer Harmony • Employee Diversity and Equality • Human Rights Protection • Personnel Training • Occupational Safety | • Regular meetings (weekly, monthly) • Employee complaint box • Activities and satisfaction surveys • HR Management Dept. 02-25064152 ext. 9527 | • 67.31% employee satisfaction rate • 0 complaint cases • The total remuneration of employees in 2023 is 2,305 thousand TWD. |
| D. Process and supply Supplier OEM Factory | • Financial Performance • Supplier Management • Waste Management • International Certification Procurement • Procurement Management | • Regular supplier evaluations • Incoming material inspections • Quality discussion meetings • QA Dept. Manager 04-8742211 ext. 954 | • 99.3% raw material acceptance rate • 55.8% of suppliers have food safety certifications • 98% new suppliers signed integrity commitment • 99.9% of evaluated suppliers met standards |
| E. Community interactions Factory Neighbors Charity Organizations Environmental Groups | • Water Management • Waste Management • Energy Management • Carbon Management • Material Recycling • Community Relations | • Daily community hotline • Sponsorships and improvements • Volunteer activities • NGO participation • Facility tours • Management Dept. 04-8742211 ext. 564 | • Sponsored 19 organizations, 27 activities, donated 1,735 boxes of products • Sponsored local marathon event with 3,499 boxes of products • No facility tours due to COVID-19 until May • No environmental complaints in 2023 |
| F. Legal compliance Government Units Evaluation Units Experts and Scholars | • Ethical Management • Regulatory Compliance • Track and Trace • Corporate Governance • Laboratory • Customer Safety and Health | • Government inspections • Participation in policy meetings or seminars • QA Dept. Manager 04-8742211 ext. 954 | • Established air pollution prevention system • 1,155 third-party product inspections, 100% pass rate • Passed 4 mandatory government audits • Passed 8 third-party food safety audits |
| G. Public Opinion Impact Media Reporters Advertisers PR Firms Internet Users | • Market Position • Customer Safety and Health | • Press releases • Website announcements • Media briefings/dinners • Social media interaction PR Dept. 02-25064152 ext. 9239 | • 53 major news releases • Media engagement events during Chinese New Year and Mid-Autumn Festival • 460,000 website visits • New Facebook page launched in November for customer interaction |
