HEALTH and SAFETY

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HealthOriented New Products

Taisun observes market demands and actively develops products that are both healthy and nutritious while satisfying different consumer groups. Adhering to the goals of safety, health, and taste, Taisun continues to move towards less sugar and fewer additives, meeting consumer needs with safe and simple ingredients.
Over the years, Taisun has launched many products that align with health concepts, such as the “Zhengu Yi Series” with Clean Label certification and AA additive-free certification, “Taisun Plant Sterol Sunflower Oil” which obtained health food certification, and the “Cha Chi Chu” series which uses simple ingredients without flavoring or tea powder. The annual revenue from these products is about 948 million TWD. In 2023, Taisun launched several products combining health and taste, such as “Nut Work” Oat Walnut Nut Milk, Premium Soybean Walnut Nut Milk, and “High Cereal Extract Rice Bran Oil”.
The basics of customer safety and health lie in the manufacturing process, from R&D, raw material and OEM management to process management and laboratory control, and third-party quality testing. Taisun is committed to ensuring product safety, confirming health and nutritional value, creating public trust, and minimizing risk damage from strict incoming quality assurance to post-production, striving to maintain consumer trust and company reputation.

High Cereal Extract Rice Bran Oil

Bringing Health into Every Family

  • The rice bran and phytosterols contained in Rice Bran oil make daily nutrient intake easier and are suitable for various types of cooking.
  • The product specially adds sesame extract (containing sesamin), which helps improve sleep quality, making health simple and accessible.
Laboratory Management

Taisun has 3 laboratories: a food laboratory, a microbiology laboratory, and a cooking oil products laboratory. The current laboratory equipment configuration complies with the “Food Factory Building and Equipment Factory Standards” announced by the Ministry of Health and Welfare. Equipment is sent to impartial units for annual calibration. Laboratories have significant influence in R&D and quality assurance stages. To enhance product quality control capabilities, Taisun improves equipment, talent, and experimental expertise. The laboratories are established based on ISO/IEC 17025, building a certified laboratory quality management system to serve as professional food and oil product testing laboratories, safeguarding food hygiene and safety quality.

1. Equipment Management

In 2023, 104 external calibrations were commissioned. Some equipment was internally calibrated by qualified trained personnel, with 222 internal calibrations in 2023.

2. Laboratory Testing Capability Compliance
  Food and Microbiology Laboratory
Snacks, Beverages, Packaged Water
Cooking Oil Products Laboratory
Physical Tests PET bottle pressure resistance leak test, high sugar content detection, carbonated drink CO2 volume measurement, can seam test, can vacuum leak test, can vacuum measurement, paper box sealing leak test, cardboard bursting strength, cap torque, microscopic projection (max 200x magnification), fresh rice analysis, color Lab value, moisture content (oven method, infrared method), T% (transmittance), HOBO temperature monitoring, specific gravity, sugar content, viscosity, weight, environmental monitoring (including HOBO temperature and humidity monitoring), canned food heat preservation test, reliability test, water quality test (including effective residual chlorine, turbidity, conductivity, hardness, salinity), sensory evaluation Moisture, color, smoke point, absorbance, container leak test, reliability test, cardboard bursting strength, viscosity weight, bottle cap leak test, sensory evaluation, lowtemperature property test, frying test, cooking test, rising melting point, deterioration test, UV spectrophotometry for olive oil grade identification
Chemical Tests pH value, total acidity titration, formaldehyde nitrogen, tea polyphenol test, allergen test, pesticide residue (organophosphorus and carbamate series pesticides) Acid value, peroxide value, GC detection of fatty acid composition (trans fat, saturated fatty acids, unsaturated fatty acids), total polar compounds, erucic acid, iodine value
Microbiological Tests Microbiological tests (including total bacterial count, E. coli, coliform, Pseudomonas aeruginosa, fecal streptococci, Salmonella, mold/yeast, spore-forming bacteria, Enterobacteriaceae), ATP fluorescence rapid microbial detection, environmental monitoring (RCS air collection test)  
3. Talent Training
External Training Courses Related to Product Assurance Number of Participants Hours
Complete Management of Hermetic Sealing 1 6
Training for Crimping Hermetic Seals 2 38
International Seminar on Food Safety Risk Factors and Mitigation Strategies 3 15
Internal Auditing and Verification for Food Safety Management Systems 1 6
HACCP Continuous Education 4 28
SPC Statistical Process Control Training 2 12
FSSC/ISO 22000 Internal Auditor Training for Food Safety Management Systems 2 12
Advanced Microbiology Testing Course (Pathogen Testing) 1 17
External Training for the Latest Requirements of FSSC 22000 (Version 6) 3 18
Laboratory Certification Training for ISO/IEC 17025 3 54
Seminar on Measurement Uncertainty 1 12
Seminar on Corrective Action Implementation 2 12
Internal Review Seminar for the Laboratory Department 1 12
4. Laboratory Testing Related Expenses
5. Self-Inspection Pass Rate
Product Labeling

All of Taisun’s product labels are collected from relevant information from various departments by the responsible unit, then sent to design for product packaging file design and layout. After the product packaging layout is completed, it is confirmed at least twice through email and online electronic forms with the marketing, legal, R&D, quality assurance, production, and accounting departments to ensure that the packaging labels comply with regulations.
In 2023, there were 310 product packaging label reviews, including 14 for canned snack products, 143 for beverage products (including 58 room temperature beverages, 65 refrigerated beverages including PE and refrigerated snacks, 20 carbonated beverages), 38 for oil products, 103 for water series products, 6 for commercial room temperature products, and 6 for others (concentrated liquid).

Acceptance of External Audits and Certifications

To ensure the safety and quality of every can of product in consumers’ hands, Taisun samples products and raw materials annually and sends them to third-party certification units for inspection, such as local health bureaus, the Food Industry Research and Development Institute, and third-party certification units (like SGS, Intertek). In 2023, a total of 1,155 samples were sent for inspection. For source management, water source quality was inspected 18 times, raw material food safety and hygiene items were inspected 365 times, and packaging materials were inspected 71 times, all passing the inspections. Furthermore, to control product risks, Taisun strictly monitors oil product safety, with a total of 283 oil products sent for inspection, achieving a 100% pass rate. Other product categories such as refrigerated beverages (56 inspections), room temperature beverages (31 inspections), canned foods (281 inspections), packaged drinking water (19 inspections), and snacks (31 inspections) all achieved a 100% pass rate.

In addition to self-initiated external product inspections, in terms of food safety work management, Taisun’s food factory and oil factory underwent 4 mandatory audits by local government and governmentcommissioned units in 2023, all meeting requirements. To continuously improve and maintain food safety quality certifications, Taisun underwent 8 food safety quality audits by third-party certification units in 2023. When deficiencies were found during audits, Taisun actively made improvements and passed all audits.

Domestic Procurement management
1. Supplier Management Strategy

To avoid risks of cost increases or supply abnormalities, the purchase strategy focuses on diversified suppliers. Under reasonable prices, long-term cooperation models are established with suppliers to maintain price and quality levels, stabilize sources, and reduce raw material supply management risks. While maintaining good mutual trust and cooperation relationships with existing suppliers, Taisun continuously develops new suppliers and cultivates suppliers that meet requirements.

For raw material supplier selection, Taisun conducts strict reviews. Cooperating suppliers must operate legally, and their products or services must meet production requirements, with reasonable prices and high cooperation. The entire raw material procurement process must be reviewed and confirmed by relevant departments such as R&D and quality assurance, with priority given to suppliers with food-related certifications to enhance quality management standards.

Additionally, Taisun actively promotes the signing of the “Integrity and Sustainable Development Commitment” by suppliers. The commitment covers integrity management, labor rights, environmental protection, consumer protection, and respect for third-party intellectual property rights, advocating for suppliers to value corporate social responsibility. In 2023, 14 new raw material suppliers with transaction amounts over 100,000 TWD all signed the integrity management commitment, achieving a 100% signing rate.

2. Supplier Evaluation

Taisun conducts annual supplier audits, gathering relevant personnel to fill out the “Taisun Cooperative Supplier Management Review Scoring Form.” Based on the review scores, a supplier evaluation plan is drafted, and written or on-site evaluations are conducted according to the plan. For deficiencies or improvement plans, suppliers are required to propose improvement measures to ensure delivery quality standards. Evaluation results serve as a reference for subsequent follow-ups.

Since 2022, safety, health, and environmental protection have been included in the evaluation items, hoping that suppliers will pay more attention to social responsibility and meet social ethics, legal, environmental, and public requirements standards. Through practical management methods, Taisun maintains sustainable cooperative relationships with suppliers.

 
3. Evaluation Items

Upon the arrival of the raw materials at the factory, quality assurance personnel conduct inspections according to the item specifications. If they do not meet acceptance standards, suppliers are notified for return. Once the inspection is completed and the conformity is confirmed, they are screened again during production to control quality.

4. Management Results

① Local Procurement of Suppliers
In 2023, 55.8% of first-tier suppliers obtained certifications. Due to insufficient production in Taiwan, major commodities like soybeans and edible crude oil are mainly purchased from abroad. Other raw materials prioritize local Taiwanese vendors. Excluding soybeans and edible crude oil, the procurement amount from local suppliers in Taiwan accounts for 95.9% of raw material procurement costs. Raw materials from first-tier suppliers that have passed GFSI-recognized food safety certification standards account for 10.8% of raw material procurement costs. First-tier raw material suppliers from high or extremely high water stress areas account for 3.0% of raw material procurement costs. In the future, Taisun will strengthen its influence and urge suppliers to propose Water Resources Management policies to ensure sustainable Water Resources Management.
1) First-tier suppliers refer to vendors who issue invoices.
2) Certification broadly refers to vendors who have passed quality, food safety, environmental protection, and occupational safety certifications and obtained third-party verification.

② Evaluation Results
According to Taisun’s “Cooperative Supplier Management Review Scoring Form,” supplier comparisons are conducted. Risk scoring items are divided into four major aspects: stability, importance, quality, and delivery time. When the risk score reaches 75 or above, or there are other consideration factors, on-site evaluations are required. In 2023, on-site evaluations were conducted for 59 suppliers, accounting for 29.6% of this year’s total number of suppliers. The results of the on-site evaluations are shown as below, with Grades A and B combined accounting for 96.61%.

Grade Score Range Management Approach Number of Suppliers
A 90-100 Priority consultation and purchase quotation 9
B 80-89 Consultation and purchase quotation 48
C 70-79 Encourage suppliers to improve quality standards 2
D 60-69 Reduce purchase quotation, quality guidance based on needs 0
E <60 Eliminate supplier 0

③ Raw Material Acceptance Status

  Agricultural Products Paperboard Packaging Containers Concentrated Juices Oils and Fats Others Overall Average
Factory Acceptance Rate 99.4% 99.9% 99.8% 98.9% 100% 99.5% 99.3%
Usage Acceptance Rate 99.7% 100% 100% 99.9% 100% 99.7% 99.9%

In 2023, the total weight of externally purchased packaging materials was 12,539 tons, with 89% being recyclable materials. Following the “Application Process for Suitability of Recycled PET Resin Raw Materials for Food Container and Packaging Manufacturing” announced by the Food and Drug Administration in 2022, Taisun will discuss its feasibility with packaging material suppliers in the future and work towards the goal of reducing packaging materials to decrease environmental impact.

International Procurement Management
1. Soybean and Vegetable Oil Raw Material Procurement

Taisun’s international procurement mainly focuses on soybeans and vegetable oil raw materials, with particular emphasis on controlling “quality” and “quantity.” They must meet the quality control specifications and standards set in contracts, balancing company profits and ensuring consumer food safety, supporting sustainable agricultural production through actual procurement actions.

Taisun strictly reviews suppliers and controls the raw materials to comply with procedures from procurement to delivery. This is mainly achieved through implementing supplier evaluation and management, verifying official certifications related to raw materials, quality inspection certificates, or sustainable production certifications to ensure procurement safety.Taisun chooses international large-scale grain merchants or well-known traders as raw material suppliers. Before procurement, thorough investigations of the vendor’s basic information and official registration of their manufacturing plants are conducted, as well as whether they have obtained relevant food quality system certifications. After procurement, product quality management evaluations are implemented, selecting the strong and eliminating the weak. Each batch of imported raw materials must be accompanied by certificates of origin, phytosanitary certificates, third-party quality inspection certificates, etc., to ensure that the raw materials meet contract standards.

The United States, Brazil, and Argentina are the world’s main soybean producing and exporting countries. Taisun Enterprise continues to purchase U.S. soybeans certified for sustainable production by the U.S. Soy Export Sustainability, LLC. In 2023, the total import value of soybeans was 4.584 billion TWD, of which soybeans meeting U.S. sustainable production certification amounted to 1.375 billion TWD, accounting for 29.99% of the total; the estimated proportion based on import quantity was 30.94%. Each year. Taisun sends representatives to visit production states with the U.S. Soybean Export Council and interacts with local suppliers and farmers to understand the overall raw material production process. According to the U.S. Soy Sustainability Assurance Protocol (SSAP), through crop rotation and reduced tillage, energy consumption is reduced to achieve sustainable production goals and protect farmland. According to statistics from the U.S. Soybean Export Council, U.S. farmers adopting sustainable production farming methods can reduce greenhouse gas (GHG) emissions by 42% per bushel of soybeans produced, improve irrigation water efficiency by 61%, increase land use efficiency by 47%, improve energy use efficiency by 45%, improve soil protection by 35%, and increase production per unit of land by 130%. Moreover, with the continuous improvement of breeding technology, production machinery, and input varieties, even with unchanged land area and reduced use of natural resources, the average yield of soybeans can still continue to grow, achieving a balance between environmental protection and overall demand.

2. Stabilizing Feed Raw Material Prices

To reduce the feed cost burden for domestic poultry and livestock farmers, Taisun works to lower bulk raw material procurement costs and control stable raw material prices. This is achieved through implementing raw material position management, strictly controlling procurement costs and delivery gaps, avoiding supply shortages that could lead to market price spikes, and maintaining long-term close relationships with overseas raw material suppliers to avoid excessive raw material fluctuations.

After the COVID-19 pandemic in 2020, logistical disruptions and the La Niña phenomenon caused global climate chaos. Agricultural areas faced rapid climate changes, leading to reduced crop yields. International tensions, such as the Russia-Ukraine war in 2022 and the Israel-Palestine conflict in 2023, further exacerbated the supply of bulk agricultural raw materials. To stabilize consumer prices and reduce the cost burden on edible oil and feed manufacturers, the Taiwanese government extended the import business tax exemption period for soybeans, wheat, and corn to avoid price fluctuations affecting the domestic economy.

To cooperate with the government’s price stabilization efforts, Taisun actively coordinates soybean supplies and strictly controls procurement costs. They closely monitor domestic market demand for raw material shipment schedules to avoid production halts due to supply interruptions, stabilizing domestic soybean supply. On the cost side, they strictly implement position management, closely monitoring soybean growth conditions in producing areas and international agricultural product supply and demand dynamics to reduce import procurement costs.

OEM Management

Due to limited space in Taisun’s factories and production line limitations, they cooperate with excellent industry peers to complement their capabilities. OEM factories are important partners for Taisun, significantly impacting product reputation and company image. They must follow Taisun’s operational standards for product manufacturing. Taisun also hopes to exchange and learn from OEMs to create a mutually beneficial food industry environment and jointly build a good food safety environment in Taiwan. Taisun selects excellent OEMs based on the “Outsourced OEM Factory Evaluation and Guidance Implementation Standard.” They evaluate suitable OEM factories based on product characteristics, with specific conditions required to be included in the inquiry list (must have obtained HACCP certification, have legal factory registration and business registration certificates, beverage products must have qualified water rights usage certificates, and no illegal incident records). Taisun encourages OEMs to improve factory management to meet international standards and ensure production quality meets regulatory requirements.

All cooperating OEM must undergo factory visit evaluations of their operating environment, production quality testing, and product verification. Verification items include: sampling for headquarters inspection for each batch, routine production checks (graded management), GHP audits (graded management), quality meeting communication reviews (graded management), and annual evaluations (graded management). Taisun periodically arranges quality assurance personnel to conduct quality monitoring at OEM factories. In addition to the OEM’s own inspections, samples are also sent back to Taisun for inspection, ensuring double-checking to ensure products meet Taisun’s requirements and prevent substandard products from entering the market and affecting the company’s reputation.

In 2023, there are 10 contracted OEM manufacturers and 90% acquire Food Safety Related Certification.  A total of 6 OEM manufacturers conducted on-site evaluated in 2023, accounting for 66% of the total.

1. Track and Trace

In 2023, 16 simulated recall tests were conducted, covering all product types (including OEM products for customers). The statistical recovery rate for all quantities reached 100%, and data collection could be completed within 2 hours, ensuring that product production history can be effectively tracked and traced.

To ensure traceability of product flow and raw material sources, the government requires oil product manufacturers, tea beverage manufacturers, and soybean, cooking oil and tea importers to upload information for each batch of products to the Taiwan Food and Drug Administration’s traceability management information system “Food Traceability Administration System” electronic platform. Taisun complies with these regulations. In 2023, a total of 251 manufacturing industry product items and 23 import industry product items were uploaded, with a 100% completion rate.

2. Communication and Grievance Channels

Taisun has established standard operating procedures for investigating reported issues, including proper preservation of records for case acceptance, investigation process, results, and related document production. The identity of whistleblowers and report contents are sealed and kept confidential. In 2023, there were no work rights-related complaints. There were 276 customer complaints about product conditions, including 148 non-production-related cases and 128 cases of abnormality investigation. All were responded to with improvements and handled properly.

Customer and Consumer Service Hotline: 0800-079-080
Company Receiving Mailbox: taisun1@taisun.com.tw
Taisun Fan Page: https://www.facebook.com/TaisunFB